Client Journey

A solid team you can count on.

Client success, right alongside our passion for innovation, is among our core values at ISAAC. Our North-American-based client success team accounts for over a third of ISAAC’s workforce, working to ensure clients receive outstanding service on every step of their journey with ISAAC.

ISAAC Instruments ELD logbook
Discovery meeting
Discovery meeting

Technology consulting

Discover how technology can solve your challenges.

Our experienced team begins by listening. Understanding your unique operations and goals is key to providing a tailored proposal to ensure your success.

Talk to our experts

Ensuring your success
Ensuring your success

Client success manager

Your success is our pride.

A Client Success Manager is assigned to your account right from your onboarding with ISAAC and is your single point of contact for anything you wish to implement with our solution throughout your journey as our client. This starts with the initial solution deployment project, and carries on year after year, for addressing your evolving needs and ensuring you get full benefits from ISAAC’s solution.

Project management
Project management

Dedicated project team

Get complete support throughout solution deployment.

A dedicated project manager and implementation project team are assigned to your account and work alongside your Client Success Manager throughout solution deployment. The team starts by reviewing your business objectives and establishes an action plan.

Project deployment
Project deployment

Solution implementation

Experience a smooth transition.

ISAAC’s team is experienced in helping fleets transition to our solution and manage change. We offer the required resources for project management, implementation, training, TMS integration planning and hardware installation.

Read the change management white paper

Integration
Integration

TMS Integration

A solution not optimally connected is not a solution.

We have implemented hundreds of integrated solutions across many proprietary TMS solutions and dozens of the leading TMS system providers. Integrating information from your dispatch software to your ISAAC Solution means less work for your team, fewer mistakes, and more time for dispatching and driving.

Discover the power of integration

Change management
Change management

Change management

Effectively manage change with ISAAC.

We accompany clients in managing change throughout the deployment project to ensure smooth and successful adoption inside their fleet. This includes showcasing the new system to impacted users and the benefits they can expect, participating in driver events to answer their questions and providing expertise when needed.

Read the change management white paper

Equipment installation
Equipment installation

Equipment installation

Enjoy fast and easy hardware installation.

You have the flexibility to choose either self-installation with support from our trainers, or third-party installation by our professional partner installers.

Learn more about our easy-to-install devices

Training
Training

Training offer

From onboarding to continuous learning, get the most from your solution.

ISAAC’s training offer covers requirements for newcomers to ISAAC’s solution as well as seasoned users wanting to learn more about specific features or get in-depth knowledge. Between instructor-led workshops and self-learning tools such as guides and videos, your drivers, dispatchers and managers will benefit from ISAAC’s rich training content.

Discover our approach to training

Project completion
Project completion

Deployment success

Meeting your initial objectives.

Your ISAAC Client Success Manager and deployment project team work to meet the objectives established during your onboarding with ISAAC. Ensuring you obtain your return on investment is aligned with our vision of growing only raving fans of our solution.

Learn from our clients’ success

Periodic experience review
Periodic experience review

Regular and ongoing check-ins

Meeting your evolving objectives.

ISAAC remains present as your partner for optimizing operations, year after year, long after solution deployment is completed. Your Client Success Manager organizes regular touch points and business reviews with your team to discuss your use of ISAAC’s solution and its new features, and to help you maximize your benefits.

Review the latest features

Technical support
Technical support

Technical support and services

Timely and competent help one call away.

All technical support requests are assessed within 20 minutes and managed by our technical support dispatcher. Our “dispatcher model” approach, which mirrors that of the transportation industry, is key to ISAAC’s responsiveness and excellent client service. Over 95% of requests are closed within 3 days.

Read our technical support FAQ

Annual conference
Annual conference

User conference

Learn what’s new and share your experience with your peers.

ISAAC’s annual user conference keeps you updated on ISAAC’s solution and hot topics in the industry. It’s also a perfect opportunity to meet with industry experts and other trucking professionals.

Take a look at our previous conference

True partnership

We take pride in our clients’ success.

As business partners, we aim to provide technology and guidance that meet your objectives. Your business needs drive us to innovate.

Our Client Success Managers work with you to understand your operations and identify opportunities to help your organization grow with ISAAC’s solution.

ISAAC is way more than a vendor—they have been a great partner in our modernization journey.

Francis Lalonde

Vice president of transportation, Walmart Canada

Take the first steps in your own journey with ISAAC

Advantages

Service

Fleet Benefits

Solve major trucking challenges

Driver Happiness

Simplify the life of your drivers

ELD Reliability

Benefit from reliable technology

Cost Savings

Save money in various ways

Safety and Compliance

Ensure safe and compliant operations

Client Journey

Expect outstanding service as a client

Solution Innovation

Future proof your technology

Client Success

Get inspired by real-life examples

Highlights
Components
Evolution

Game-Changing Features

Give your fleet an extra edge

Built for Trucking

Equip your fleet with durable tools

Predictive Workflow

Guide drivers with a simple workflow

Smart Compliance

Make compliance simple

Real-time Coaching

Achieve greater fuel efficiency

Remote Tablet Control

Enable effective teamwork

ELD and Fleet Telematics

Discover a built-for-trucking solution

Fleet Management Portal

Centralized portal for your office team

Driver-Friendly App

Versatile and user-friendly tool

Communication Gateway

Keep your team and drivers connected

Connected Cameras

Enhance safety, protect reputations

Open Platform

Get the most of your technology

Latest Innovations

Choose an innovation-driven partner
Content
Help

Blog

Read about a variety of trucking topics

Guides

Get inspired with in-depth reads

Videos

Watch our solution in action

Webinars

Learn from industry experts

Tech Support

Get timely technical support

FAQ About ELDs in Canada

Find detailed compliance information
Don't Miss
About
Inquiries

Events

Come meet us across North America

News

Read trucking and technology news

Our Team

Meet our team's leaders

Information Security

Review our security framework

Associations

Our involvement in the trucking industry

Sustainability

Sustainable trucking solution

Contact us

Ask us anything, we're happy to help
Join Us

Available Positions

Join a team renown for its culture!

Awards and Recognition

Testimony to our winning culture

Culture

Check out life at ISAAC

Our Values

See what drives us every day

Perks and Benefits

Find a healthy work-life balance