Case Study

One solution that enabled optimization across the operation

Trimac’s implementation of ISAAC’s fleet management solution is the story of a company that turned a regulatory requirement into an opportunity for optimizing fleet management across a North American operation.

With the changing FMCSA regulations for ELDs (electronic logging devices) in the U.S. in 2019, Trimac had to upgrade its trucks with compliant systems.

EXISTING SYSTEM

  • Had reached its limits for optimizing operations any further
  • Involved two vendors, which added complexity for obtaining support and achieving consistent processes

SOUGHT-AFTER SYSTEM

  • Offers modern technology that covers the complete requirements scope
  • Provides capabilities for optimizing operations in a driver-friendly manner

Meeting a true partner in optimizing fleet management

Trimac’s search began with a thorough examination of seven different commercial offerings. ISAAC’s solution rose to the top of the requirements checklist with benefits that could simplify operations on different fronts.

  • A complete solution covering the full transportation workflow
  • Regulatory compliance in Canada and the United States
  • An in-cab device with modern, driver-friendly features

Trimac was equally selective about the solution provider, who, as an organization, had to be able to handle the implementation of a fleet of Trimac’s size. 1,650 trucks over 45 locations had to be installed within an 8-month time frame, and drivers had to be trained fast.

As collaboration developed in the months that followed, Trimac saw in ISAAC a dependable team of experts, committed to client success!

Multiple projects thanks to successful partnership

ISAAC was present and committed every step of the way. They teamed up with us in managing a successful system implementation and rallied to meet challenges encountered along the way. They proved to be a strong vendor and excellent partner. ISAAC has got good people through and through, that are smart and willing to get the work done properly, working with you long after the pre-sales and sales phases.

Janet Topic

Chief Information Officer at Trimac Transportation

Improving safety with a driver-friendly tool

Safety is a core value for Trimac. It is in that spirit that they began with a pilot project to test the potential of ISAAC’s solution for enhancing driving behavior, and thus improving safety. This three-phase project would also reveal how drivers liked using the new system.

PILOT PROJECT

  • 125 vehicles
  • 1 Canadian terminal
  • 1 U.S. terminal
  • 3 months
THE 3 PHASES OF TRIMAC’S PILOT PROJECT
PHASE 1
COLLECTING BASELINE METRICS

The ISAAC system collected driving behavior metrics without the drivers’ knowledge.

The objective was to observe the drivers’ natural, uncoached driving behavior.

(Duration: 1 month)

PHASE 2
DRIVERS’ FIELD TEST

Drivers were trained on the ISAAC tablet which they used for daily operations and adjusting their driving with the ISAAC Coach.

Indicators appeared on the tablet as they drove, providing real-time feedback on acceleration, coasting, and harsh maneuvers.

Trimac offered drivers an incentive program based on the ISAAC Coach scores achieved.

(Duration: 2 months)

PHASE 3
ANALYZING RESULTS

Trimac and ISAAC analyzed the metrics collected during phases 1 & 2 of the pilot project.

Results spoke volumes!

Pilot project results that speak volumes!

3X THE NUMBER OF HIGH-SAFETY DRIVERS

Percentage of drivers with ISAAC Coach score of 80% or more

METRICS DRIVE BEHAVIOR CHANGE

Metrics are what drive behavior change. They tell you what’s really happening, and you can’t refute it.
Combined with an incentive program for drivers and sustained feedback about driving behavior, Trimac is doing its due diligence to keep both the roads and its drivers safe.

Janet Topic

Chief Information Officer at Trimac Transportation

53% DECREASE IN HARSH MANEUVERS

Average number of harsh maneuvers per 100,000 km

POSITIVE DRIVER EXPERIENCE

The drivers love the ISAAC tablet and the way it interacts with them.
They have embraced the tool and are using it for DVIRs as well.

It’s intuitive. They learned it with light training and much quicker than we expected. They seemed to just take it and run. ’

Janet Topic

Chief Information Officer at Trimac Transportation

Unlocking full potential for maximum benefits

Trimac’s objective to go beyond new ELD regulations compliance and globally optimize fleet management was well served with ISAAC’s solution.

With the wide scope of features available, Trimac’s project team worked hand in hand with ISAAC’s to harness the solution’s full potential and reap maximum benefits and ROI.

On the whole, our chosen fleet management solution has provided the capacity for automating processes more than ever before and lead to a holistic workflow our drivers respond to.
We have less people doing paperwork and have removed latency in the time to billing.

Janet Topic

Chief Information Officer at Trimac Transportation

Unlocking full potential for maximum benefits

Some benefits were ready for picking out of the box, while others required adapting existing company processes at Trimac, and even developing software at ISAAC.

The adjustments made to maximize benefits are just more examples of Trimac’s and ISAAC’s sound collaboration.

DEDICATED, REAL-TIME MESSAGING BETWEEN DRIVERS AND DISPATCHERS

  • Smoother communication
  • Quicker reaction times

INTEGRATION WITH TMW.Suite

  • Holistic workflow
  • Reduced data entry for dispatchers
  • Drivers know of trip changes in real time

DOCUMENT SCANNING CAPABILITIES

  • Drivers move less paper
  • Streamlined administrative tasks
  • Accelerated billing

ELECTRONIC VEHICLE INSPECTIONS & MANAGEMENT OF WHEEL CHANGES AND RETORQUING

  • Reduced paper handling
  • Centralized visibility for safety managers
  • Improved tracking of activities
  • More proactive truck maintenance

The story in short

A SOLUTION FOR OPTIMIZING FLEET MANAGEMENT ACROSS THE BOARD
A COMMITTED PARTNER THAT WORKS WITH YOU TO ACHIEVE SUCCESS
A MODERN, EASY-TO-USE TABLET THAT DRIVERS LOVE
DEPENDABLE METRICS THAT HELP IMPROVE SAFETY
A WEALTH OF FEATURES THAT ENABLE STREAMLINED OPERATIONS
About Janet Topic

Janet Topic has held the position of Chief Information Officer for Trimac Transportation from 2002 – 2020. She is an accomplished senior executive whose strengths are leadership, conceptual thinking, management and issue resolution. Janet has led a team of talented IT professionals who have managed and transformed Trimac’s systems over the years, partnering effectively with the business in support of the corporation’s goals and strategies.

About Trimac

Trimac is in the business of providing bulk transportation, logistics, and related transportation services to meet the North American requirements of their customers and creating value for their shareholders by delivering value to their customers safely.

Trimac is uniquely qualified to respond to most service demands in North America’s key bulk commodity shipping locations and traffic lanes. Trimac’s Canadian and United States operations are complemented by strategic partners in Mexico, adding full-service capability in and out of the country.

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