FAQs

In a fully managed telematics platform, the provider offers a turnkey system that includes the hardware, software and solution hosting, and handles all system upgrades and troubleshooting. This saves you time by providing a single point of contact for technical support, rather than running between multiple providers depending on the system component involved. When shopping for a system, clarify who owns each system component and who provides support for it. ISAAC offers a fully managed platform (hardware + software + hosting) and assigns a dedicated Client Success Manager to each of its clients.

Verify that the solution is officially listed on government websites. In the United States, the Federal Motor Carrier Safety Administration (FMCSA) maintains a registry of solutions that manufacturers have self-certified as compliant with U.S. regulations. In Canada, ELDs must be tested and certified by a third-party certification body accredited by the Minister of Transport. The government website lists the devices certified for use in Canada. ISAAC's driver-friendly ELD is listed on both U.S. and Canadian government websites and is fully compliant with regulations in both countries.

Seek integrated compliance violation warnings, streamlined inspection workflows, real-time driver coaching and scorecards that link to training. ISAAC offers Smart DVIRs, compliance notifications and ISAAC Coach scorecards within its platform.

Evaluate AI event detection, such as tailgating, rolling stops, speed sign compliance, and driver distraction. Also consider the camera system's data quality level, false positive detection rates, and storage redundancy and protection (DVR separated from the camera) to prevent the loss of crucial evidence. ISAAC InView is a fully integrated camera system powered by locally developed AI, multi-camera coverage, and a robust DVR architecture for fail-safe evidence retention.

Look for high-quality video aligned to relevant telemetry data such as speed, harsh maneuvers, etc. Also consider important features like redundant storage and easy information retrieval for prompt incident review and coaching. ISAAC offers instant access to video segments with detailed telematics, plus a DVR with redundant storage installed behind the dash for maximal protection.

Look for driver-friendly workflows, minimal screen taps, and clear prompts for actions the driver must accomplish. Ask for proof points (training time reductions, driver retention metrics) and a hands-on demo with typical use cases (login, HOS edits, DVIR, messaging). ISAAC emphasizes a built-for-trucking tablet and predictive workflows designed to simplify drivers' workdays.

A solid telematics platform offers analytics tools that turn mountains of raw data into clear actionable dashboards. Look for automated insights that show your fleet year-over-year and month-over-month trends. Look for KPIs such as driver performance, critical event detection, HOS violations, asset utilization, and fuel economy. ISAAC Analytics provides consolidated data and 360° insights, showing whether your policies and performance programs are working and enabling data-driven fleet decisions.

Yes. A telematics or ELD solution can improve driver performance and lower fuel costs by enabling real-time, in-cab driver coaching that reinforces eco-driving behaviors while drivers are on the road. Look for analytics tools that show normalized fuel metrics and offer visibility by driver, vehicle, and terminal. Ensure dashboards highlight actionable trends and coaching opportunities. With the ISAAC Coach, drivers get easy-to-follow visual indicators that help them adjust their driving in the moment. Fleets can track progress using ISAAC Analytics, which includes fuel-economy metrics and pattern detection.

Real-life use cases and independent studies have shown that using the ISAAC Coach can reduce fuel consumption by 0.5% for every 1% improvement in the ISAAC Coach result — potentially saving up to 5% on fuel fleetwide.

An open ELD platform integrates with your current systems, such as your TMS, LMS, or maintenance systems. It supports deep links and offers robust APIs. Ask the provider you're considering for a list of current telematics integrations to avoid vendor lock-in. Also, validate the depth of relevant integrations for your business to ensure it truly meets your needs. At ISAAC, we are dedicated to enriching your team's experience by seamlessly integrating valuable third-party solutions, and we regularly add new partners to our open platform ecosystem.

Ask for published SLA uptime covering hardware, software, and connectivity (not just the app). Require system health monitoring, rapid remote support, and return-rate and warranty data. ISAAC is a managed, all-in-one platform and highlights exceptional reliability and proactive health tooling.

Request case studies tying features to quantified outcomes (training time cuts, dispatcher efficiency, integration gains). ISAAC case study content with McLeod shows reductions in training time and improved dispatcher workflows thanks to seamless telematics integration and remote tablet control. Several other case studies are available on ISAAC's website.

Ask for transparent pricing for hardware, software, connectivity, installation, support, and integrations, plus expected savings on fuel, detention time, training time, and system downtime.

Work with a provider that actively supports your team before, during, and after deployment, and has a people-focused culture, which is key to change management. ISAAC's structured client journey starts with a discovery meeting to understand your operations and goals. A dedicated project team then supports implementation, integration, and training, and addresses change management through user-focused communication and driver events to encourage adoption. Following deployment, a dedicated Client Success Manager conducts periodic check-ins to ensure your drivers, dispatchers, and office staff continue to derive value as your needs evolve.

Deployment can be completed in as little as a few weeks to several months, depending on fleet size, vehicle types, and integration requirements. The location and services offered by the system provider will play an important role in the system rollout. ISAAC's platform helps simplify rollouts with a quick and efficient hardware installation. ISAAC also relies on a North American network of certified installation partners who provide timely, local installations using truck-specific kits for each vehicle model, helping streamline deployment and reduce surprises. Fleets also opt to work with their own technicians, supported by ISAAC's trainers. Beyond installation, ISAAC offers remote training, troubleshooting, repairs, and proactive system health monitoring, ensuring continued support even after trucks are on the road.

• Driver Experience: predictive workflow, minimal taps, language support; demo required.
• Reliability: end-to-end SLA, device return rates, system health monitoring, remote access to driver ELD.
• Compliance: FMCSA and Canadian alignment; data transfer methods; diagnostics and malfunction handling.
• Open Platform: current integrations, partner program.
• Analytics & AI: actionable insights; camera AI events and evidence retention architecture.
• Deployment: project managers, client success managers, certified installers.

ISAAC's rugged tablet solution is purpose-built for the trucking environment, unlike BYOD smartphone or consumer-grade tablet options that are not designed for the realities of in-cab use. ISAAC combines a shock- and weather-resistant tablet with a fully integrated telematics platform, eliminating the reliability issues, IT complexity, and support gaps common with multi-provider BYOD setups. With ISAAC, fleets benefit from a single partner that owns the hardware, software, connectivity, and mobile device management — delivering centralized control, reduced downtime, and a driver-focused experience.

ISAAC rugged tablets are engineered to withstand demanding trucking environments while simplifying drivers' workdays. They are built to withstand extreme operating conditions, remain fully operational in temperatures ranging from –6°F to 140°F (–21°C to 60°C), and provide consistent connectivity. The tablets guide drivers through inspections, logbooks, and trip-related tasks, allowing them to capture photos, scan documents, and complete workflows directly from the cab.

ISAAC InMetrics is a communication gateway that enables real-time fleet performance monitoring. It collects millions of data points across multiple vehicle parameters and supports cellular, WiFi, Bluetooth, and satellite connectivity. With over-the-air updates and automatic calibration, ISAAC InMetrics helps fleets stay informed, make data-driven decisions, and monitor performance without disrupting operations.

ISAAC's trucking hardware is designed as a fully integrated ecosystem, combining rugged tablets, the communication gateway, and the ISAAC InView camera system into one managed platform. This unified approach simplifies installation, ensures reliable data flow, and allows fleets to manage operations, safety, compliance, and driver workflows from a single solution.

Yes, the ISAAC ELD is registered on the Federal Motor Carrier Safety Administration (FMCSA) list of devices, ensuring it meets the technical requirements for electronic logging of hours of service (HOS) in the United States.

Absolutely. ISAAC's Electronic Logging Device (ELD) is certified by an accredited third party and is on Transport Canada's official list of certified devices. This certification attests that the device meets all technical requirements.

ISAAC's real-time driver coaching helps fleets lower fuel consumption by encouraging eco-driving behaviors directly inside the cab. The system uses easy-to-follow visual indicators to guide drivers in real time. Fleets can reduce fuel consumption by 0.5% for every 1% improvement in the ISAAC Coach score, potentially saving up to 5% fleetwide.

Smoother, more eco-friendly driving reduces vehicle wear and tear, helping slow the degradation of critical components. By avoiding hard braking, harsh turns, and aggressive maneuvers through in-cab coaching, fleets can reduce maintenance costs and adopt a more preventive approach to vehicle upkeep.

Real-time in-cab driver coaching helps lower safety risks that can lead to costly incidents. According to an independent study by the Traffic Injury Research Foundation (TIRF), every 1% improvement in the ISAAC Coach score is associated with 4% lower odds of a collision, along with fewer hard braking and hard turning occurrences. By reducing collisions and risky driving behaviors, fleets can better control costs related to accidents, downtime, and asset damage.

ISAAC's predictive workflow automates driver tasks by displaying trip information and required actions based on the driver's current location. Tasks related to trip stops appear automatically on the tablet in the correct, dispatch-planned order, reducing manual input, limiting the risk of errors, and minimizing administrative work for drivers and back-office teams alike.

ISAAC's platform integrates with fleets' transportation management systems (TMS), ensuring safe, transparent information exchange between systems and a common predictive workflow. Trip changes, updates, and communications are sent instantly, keeping dispatchers and drivers aligned without the need for manual follow-ups or duplicate data entry. This helps office personnel and road teams to work more efficiently as conditions change.

AI camera systems help fleets improve safety by capturing video and driving data from inside and outside the vehicle. ISAAC provides AI-powered forward, side, and driver-facing cameras that detect risky behaviors. This helps fleets gain clear visibility, make informed decisions, and manage safety proactively.

Fleet camera systems support investigations by providing video and vehicle data that show what happened during an incident. ISAAC securely stores footage in a built-for-trucking DVR located behind the dash, providing protection in the event of a severe crash. This enables fleets to rely on facts, respond more quickly, and protect their reputations.

AI cameras identify unsafe driving behaviors using video and data. ISAAC InView cameras detect events such as close following, rolling stops, and distracted driving, and link them to actual footage. This helps fleets deliver objective coaching, reinforce safer habits, and strengthen ongoing safety programs.

Fleet analytics helps managers turn raw vehicle and driver data into clear insights. ISAAC Analytics analyzes millions of data points using business intelligence and AI to identify patterns and present them in simple dashboards. This helps fleets understand trends over time and make decisions based on data, avoiding guesswork.

Fleet analytics dashboards highlight areas that need attention across operations. ISAAC provides easy-to-use dashboards and 360° insights that flag variances in costs, fuel efficiency, safety, and asset utilization. This helps fleet managers focus quickly on issues that require investigation or action.

Fleet analytics improves performance by revealing patterns behind safety and cost issues. ISAAC Analytics identifies trends in critical events, driver performance, and asset underuse. This helps fleets act proactively on safety, compliance, fuel efficiency, and overall profitability.

ISO 27001 certification is the international standard for Information Security Management Systems (ISMS). ISAAC's ISO certification confirms that the company adheres to rigorous protocols to ensure data confidentiality, integrity, and controlled access. For fleets, this guarantees that sensitive data is protected against cyber threats and data breaches.

The Defense Transportation Tracking System (DTTS) certification means that fleet technology meets strict security and tracking requirements for sensitive shipments as regulated by the United States Government. ISAAC is certified under the Defense Transportation Tracking System (DTTS) after undergoing extensive testing and meeting stringent requirements, including HERO certification for electromagnetic radiation. This helps fleets demonstrate readiness to haul high-security and regulated cargo.

Defense Transportation Tracking System (DTTS) certification is required for carriers transporting military and hazardous materials, as regulated by the United States Government. ISAAC's platform with satellite communication is approved by the U.S. Department of War (DoW) for use by motor carriers hauling military shipments requiring enhanced surveillance capabilities.

ISAAC operates on an open platform philosophy, offering seamless bidirectional integrations with leading TMS providers. Key integrations include McLeod Software (LoadMaster), Trimble (TMW Suite, TruckMate, Innovative, ICC), TransPlus and many others.

Yes, the ISAAC tablet is based on an open Android environment that supports approved third-party applications. Fleets can deploy partner applications such as Drivewyze (weigh station bypass), CoPilot (truck navigation), SpeedGauge, and more.