How the Pandemic Has Increased Cybersecurity Threats

Feb 9, 2022


ISAAC’s IT Director Shares Tips on How Fleets Can Protect Themselves

COVID-19 has altered nearly every aspect of our professional and personal lives over the past two years. The pandemic has also provided hackers and cybercriminals new ways to exploit unprepared companies, many of whom are still scrambling to update their security plans.

“It’s a matter of when—not if—you have a security incident,” says Joe Russo, head of IT and security for ISAAC. Russo was featured in a recent cybersecurity article published by Transport Topics

Not only are the number of data breaches increasing, according to IBM Security, but the average cost reached $4.2 million in 2021, with $1.07 million attributed to COVID-related remote work. “Over the last year, technology sophistication, the proliferation of hacking techniques, and heightened hacking motivation due in part to COVID-19 and the enablement of the remote workforce have resulted in organizations having to review their security posture,” says Russo.

What all fleets should know 

For many companies, security plans that were developed before the pandemic plans are too generic for the evolving nature of today’s cyberthreats. It’s important those companies understand what assets are at risk, and the amount of data flowing between trucks and the back office. Hackers are looking for information such as credit card information and credentials to access internal systems—anything that could get a foot in the door.

The increased use of personal laptops for remote work during the pandemic has left many companies vulnerable to hacking attempts. The proliferation of IoT devices in trucks and the rollout of 5G technology are additional factors making the transportation sector particularly enticing to cybercriminals. In fact, an estimated 70% of online fraud is attempted through mobile platforms.

However, hackers are still finding success utilizing old-school methods such as phishing emails and social engineering, such as impersonating someone who needs access to critical information over the telephone.

“The reality is that the odds always favor a determined hacker, who only has to be successful one time, as opposed to companies that need to be successful in defending against threats all of the time,” says Russo.

How fleets can protect themselves 

Following industry best practices and seeking out service providers that can help develop partnerships are two of the most straightforward methods even the smallest fleets can use to ramp up their security efforts. 

Here are some questions fleets should ask themselves:

Are we scanning our systems on a regular basis?

Are we installing security patches as soon as they become available?

Do we have a complete inventory of assets?

Do we know where data is stored?

Cybersecurity at ISAAC 

Russo stresses technology alone will not increase a company’s security posture; users need to be part of the comprehensive solution.

Those words are put into practice at ISAAC, where there is mandatory, interactive cybersecurity training for every ISAAC team member on an annual basis. There is also targeted training, based on their role with the organization.

ISAAC takes great care in protecting fleet clients’ data, which Russo considers every company’s “most prized asset.”

By manufacturing the hardware device and the software that runs on it, ISAAC provides a higher level of protection than that of other devices on the market. Encryption and other security measures are also in place to mitigate the possibility of a driver falling victim to ransomware or a phishing attempt.

ISAAC has partnered with key vendors to further enhance security through automation, and is working toward complete ISO 27001 compliance, which is an international standard on how to manage information security. ISO 27001 details requirements for establishing, implementing and continually improving an information security management system.

 At ISAAC, we always know where the data is and how much value it has for your organization.

About the author

Neil Abt

VP Public Relations, ISAAC Instruments

Neil Abt, Vice President of Public Relations at ISAAC Instruments, is a veteran journalist with over 25 years of reporting experience, including 20 years spent covering the trucking industry. A graduate of American University in Washington, D.C., he began his career covering sports for The Washington Post, followed by a position in the newsroom of America Online (AOL) and then both reporting and leadership roles at Transport Topics and Fleet Owner. Neil is based out of Portland, Oregon.

Time to move forward with managed technology

Recent blog articles

Prevent Wheel-off Problems with Smart Wheel Retorquing

by | Nov 11, 2022 | Best practices | 0 Comments

Wheel-off incidents can be catastrophic. Fleets can prevent these accidents with smart wheel retorquing management.

Canadian ELD Mandate—How Fleets Can Quickly Adapt

by | Nov 10, 2022 | Compliance and regulations,Industry | 0 Comments

Canada’s ELD mandate will be enforced on January 1, 2023. Fleets that haven’t transitioned can quickly adapt for compliance.

How Fleets Cut Turnover During Truck Driver Shortages

by | Oct 26, 2022 | Best practices,Industry | 0 Comments

Fleets mitigate the impact of driver shortages by focusing on driver retention and satisfaction with driver-friendly tech.

Guide to US Agricultural Exemption for Hours of Service (HOS)

by | Oct 11, 2022 | Compliance and regulations | 0 Comments

Fleets that transport agricultural products and livestock can benefit from the US agricultural exemption for HOS

Does Your Fleet Know How to Respond to a Cyberattack?

by | Oct 11, 2022 | Cybersecurity,Industry | 0 Comments

Companies that respond well to cyberattacks reduce losses and ensure business continuity. Learn how fleets can defend themselves against attacks.

Fuel Efficiency Programs Can Improve Driver Retention

by | Sep 29, 2022 | Best practices,Industry | 0 Comments

Driver retention and fuel costs are two main issues that fleets face. Fuel efficiency initiatives can support improvements for both issues at once.

A Summer of Accomplishments for ISAAC

by | Sep 22, 2022 | President’s blog | 0 Comments

As the summer of 2022 comes to a close, I find myself looking back at some of our most recent accomplishments.

Fleets Must Act to Prevent Ransomware Attacks

by | Sep 7, 2022 | Best practices,Industry | 0 Comments

Ransomware is on the rise. Fleets must protect themselves against ransomware with a strong cybersecurity plan.

What Happens at a Roadside Inspection and How to Prepare

by | Sep 7, 2022 | Compliance and regulations,Road safety | 0 Comments

Fleets and drivers undergo multiple types of roadside inspections. Focus on safety, training, and driver support to ensure compliance.

See the ISAAC solution in action

We’ll help you bring out the best in your team.

Why ISAAC Overview →



Fleet Benefits

Solve major trucking challenges

Driver Happiness

Simplify the life of your drivers

ELD Reliability

Benefit from reliable technology

Cost Savings

Save money in various ways

Safety and Compliance

Ensure safe and compliant operations

Carrier Experience

Expect outstanding service as a client

Solution Innovation

Future proof your technology

Client Success

Get inspired by real-life examples

Solution Overview →

Game-Changing Features

Give your fleet an extra edge

Built for Trucking

Equip your fleet with durable tools

Predictive Workflow

Guide drivers with a simple workflow

Smart Compliance

Make compliance simple

Real-time Coaching

Achieve greater fuel efficiency

Remote Tablet Control

Enable effective teamwork

ELD and Fleet Telematics

Discover a built-for-trucking solution

Fleet Management Portal

Centralized portal for your office team

Driver-Friendly App

Versatile and user-friendly tool

Communication Gateway

Keep your team and drivers connected

Connected Cameras

Enhance safety, protect reputations

Open Platform

Get the most of your technology

Latest Innovations

Choose an innovation-driven partner
Resource Hub Overview →


Read about a variety of trucking topics


Get inspired with in-depth reads


Watch our solution in action


Learn from industry experts

Tech Support

Get timely technical support

FAQ About ELDs in Canada

Find detailed compliance information
Company Overview →
Don't Miss


Come meet us across North America


Read trucking and technology news

2022 User Conference

Register for our exclusive client event


Our involvement in the trucking industry

Contact us

Ask us anything, we're happy to help
Careers Overview →
Join Us

Available Positions

Join a team renown for its culture!

Awards and Recognition

Testimony to our winning culture


Check out life at ISAAC

Perks and Benefits

Find a healthy work-life balance